NetProtect
Hardware Support 2 or 4 Hour
The service is for business critical installations and
covers up to 365 days per year, 24 hours a day. The
service includes an Engineer on site with a replacement
part or guaranteed loan within 2 or 4 hours. It also
includes installation of operating system and restoration
of data; our Engineers take complete ownership of the
problem including customer data and configuration until
the issue is completely resolved.
NetProtect now includes our "Proactive Plus" monitoring
package included in the price.
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Gold – Hardware Support
The service is for 5 days per week, Monday to Friday
during the hours of 9.00 AM and 5.00 PM. The service
includes an Engineer on site within 4 hours. It also
includes a loan when possible and installation of operating
systems.
Silver – Hardware Support
The service is for 5 days per week, Monday to Friday
during the hours of 9.00 AM and 5.00 PM. The service
includes an Engineer on site the Next Business Day.
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